dun55 Privacy Policy —
Your Data, Handled with Care

1 Introduction

This Privacy Policy ("Policy") describes how dun55 ("dun55", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("Player", "User", "you") who access and use the dun55 website and all associated services — including casino games, sports betting markets, jackpot slots, live dealer tables, Cockfighting markets, Mobile Legends esports betting, PKR wallet operations, and any other features offered by dun55.

By registering a dun55 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the dun55 Terms & Conditions and should be read alongside them.

2 Personal Data We Collect

dun55 collects the following categories of personal data from Pakistani players:

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number	Registration and KYC verification
Contact Data	Pakistani mobile number, email address	Registration
Financial Data	Easypaisa / JazzCash account, PKR deposit and withdrawal history, USDT wallet address	Deposit and withdrawal transactions
Account Data	dun55 username, login history, account settings, game history	Ongoing platform use
Technical Data	IP address, device type, browser type, operating system, session data	Every platform visit
Usage Data	Pages visited, games played, bet amounts, session duration	Every platform session
Communication Data	Live chat transcripts, support emails, feedback submissions	When you contact dun55 support

dun55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for mandatory identity verification purposes.

3 How We Collect Your Data

dun55 collects personal data through the following methods:

• Direct input: Information you provide during registration, KYC verification, PKR wallet top-up or withdrawal requests, and when contacting dun55 support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies as you use the dun55 platform.
• Third-party providers: Identity and age verification data from KYC service providers, and transaction confirmation data from Pakistani payment processors (Easypaisa, JazzCash, Raast, HBL).
• Game providers: Game session data and RNG results provided by third-party game studio integrations within the dun55 platform.

4 How We Use Your Personal Data

dun55 processes your personal data for the following purposes:

• Creating and managing your dun55 account and PKR wallet.
• Processing PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, HBL, and USDT.
• Verifying your identity and age (18+ requirement) in compliance with applicable regulations.
• Detecting and preventing fraud, money laundering, account sharing, and other prohibited activities.
• Providing, maintaining, and improving dun55 platform services and game offerings.
• Personalising your dun55 experience based on gameplay and betting preferences.
• Sending account-related communications including security alerts, deposit confirmations, and withdrawal notifications.
• Administering bonuses, promotions, and responsible gaming controls.
• Conducting internal analytics to understand how Pakistani players use the dun55 platform and improve the user experience.
• Complying with applicable legal obligations, including anti-money laundering reporting requirements.

5 Legal Basis for Processing

dun55 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil dun55's obligations to you under the Terms & Conditions, including account management and PKR wallet operations.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics that is proportionate and does not override your fundamental privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering, counter-terrorism financing, and identity verification regulations.
• Consent: Where dun55 relies on consent as the basis for processing (for example, for certain marketing communications), you may withdraw consent at any time by contacting dun55 support.

6 Sharing Your Data with Third Parties

dun55 does not sell your personal data to third parties. We share your data only with the following categories of trusted service providers, strictly as necessary for the operation of the dun55 platform:

• Payment processors: Easypaisa, JazzCash, Raast, HBL Online Banking, and USDT network providers — to process PKR deposits and withdrawals from your dun55 wallet.
• KYC and identity verification providers: Third-party verification services used to confirm the identity and age of dun55 players in compliance with regulatory requirements.
• Game content providers: Licensed third-party game studios whose casino, slot, and live dealer products are integrated into the dun55 platform. These providers may receive game session data necessary for game delivery and fairness certification.
• Cloud infrastructure and security providers: Trusted infrastructure partners who host and protect the dun55 platform under strict data processing agreements.
• Legal and regulatory authorities: Where dun55 is required by applicable law to disclose personal data to regulatory or law enforcement authorities.

All third-party service providers engaged by dun55 are contractually required to implement appropriate data security measures and to process personal data only for the purposes for which it was shared.

7 PKR Transaction Data and Financial Privacy

All PKR deposit and withdrawal transaction data associated with your dun55 account is treated as financially sensitive information. dun55 implements the following specific protections for financial data:

• PKR transaction records are stored in encrypted form and accessible only to authorised dun55 personnel with a verified business need.
• Your Easypaisa or JazzCash account number is not stored in full on dun55 servers after a transaction is completed — only a tokenised reference is retained for reconciliation purposes.
• USDT wallet addresses used for crypto deposits or withdrawals are treated with the same level of protection as PKR payment method data.
• dun55 does not share your PKR transaction history with any third party for marketing, credit scoring, or any other commercial purpose.

8 Cookies and Tracking Technologies

dun55 uses cookies and similar tracking technologies to operate and improve the platform experience for Pakistani players. The following types of cookies are used:

• Strictly necessary cookies: Required for dun55 platform functionality, including maintaining your login session, PKR wallet state, and security tokens. These cookies cannot be disabled without impairing platform use.
• Performance and analytics cookies: Used to understand how Pakistani players navigate and use the dun55 platform — for example, which game categories are most popular and where users encounter friction in the deposit process. This data is aggregated and anonymised.
• Preference cookies: Used to remember your dun55 platform settings, such as language preferences and display options.

dun55 does not use third-party advertising or retargeting cookies. You can manage cookie settings through your browser. Note that disabling strictly necessary cookies may prevent you from logging in to your dun55 account or using PKR wallet features.

9 Data Retention

dun55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal retention obligations. The following general retention guidelines apply:

• Active account data: Retained for the lifetime of your dun55 account and for a period following account closure as required for audit and regulatory purposes.
• KYC and identity verification records: Retained for the minimum period required by applicable anti-money laundering regulations, typically five years following account closure.
• PKR transaction records: Retained for the minimum period required by applicable financial regulations.
• Support and communication data: Live chat transcripts and support email records are retained for a reasonable period to support dispute resolution and quality assurance.
• Technical and usage data: Typically retained in anonymised, aggregated form after a period of up to 12 months.

When personal data is no longer required, dun55 securely deletes or anonymises it using industry-standard data destruction methods.

10 Your Privacy Rights

As a dun55 player, you have the following rights regarding the personal data dun55 holds about you:

• Right of access: You may request a copy of the personal data dun55 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by dun55.
• Right to erasure: In certain circumstances, you may request that dun55 delete your personal data. Note that this right may be limited where dun55 is required to retain data by law.
• Right to restrict processing: You may request that dun55 restrict processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format.
• Right to withdraw consent: Where dun55 processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, contact the dun55 support team via live chat. dun55 will respond to all verified requests within 30 days. Identity verification may be required before a request is processed.

11 Children and Minors

The dun55 platform is strictly for adults aged 18 years and above. dun55 does not knowingly collect personal data from individuals under the age of 18. If dun55 becomes aware that personal data has been submitted by a minor, that data will be deleted immediately and the associated account will be closed.

dun55 implements age verification controls during registration and may request CNIC or other proof of age at any time to confirm compliance with the 18+ requirement. If you are a parent or guardian and believe your child has registered a dun55 account, please contact dun55 support immediately via live chat.

12 Security Measures

dun55 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and dun55 servers.
• Encryption of sensitive data at rest, including financial data and identity verification records.
• OTP (one-time password) verification for dun55 account logins, tied to your registered Pakistani mobile number.
• Automated suspicious login detection and account lockout mechanisms.
• Role-based access controls limiting dun55 personnel access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the dun55 platform infrastructure.

While dun55 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own dun55 login credentials and for logging out of your account when using a shared device.

13 Updates to This Privacy Policy

dun55 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, dun55 will notify registered Pakistani players via the mobile number or email address associated with their dun55 account, or by posting a prominent notice on the dun55 platform.

Continued use of the dun55 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised Policy. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how dun55 handles your personal data, please contact the dun55 Data Privacy team through the live chat support channel, available 24/7 on the dun55 platform.

Support email (plain text — not a link): [email protected]

dun55 support agents are available in English and are familiar with the specific data privacy concerns of Pakistani players. Please have your registered Pakistani mobile number and dun55 username ready when you get in touch.

For dun55's full terms of service, please see the Terms & Conditions page. For responsible gaming tools and self-exclusion options, see the Responsible Gaming page.